Returns & Refund Policy

1. Overview

At Drip Divas, we want you to feel divine and confident in every piece. If you're not satisfied, we offer returns and refunds under conditions below. Applies to retail and wholesale (different rules). Computer, tablet, phone compatible returns via My Account → Orders.

2. Return Window

• Retail: 14 days from delivery date (tracked via shipping carrier DHL/UPS/USPS/FOB, tracking_number)
• Wholesale: 7 days from delivery, only if defective or wrong item, must be unworn, in original packaging, 50+ units may have restocking fee 15%
• Sale Items: Final sale, no returns unless defective (is_sale badge)
• Lingerie, Swimwear, Bodysuits: Hygiene seal must be intact, unworn, unwashed, tags attached for health reasons

3. Conditions for Return

• Unworn, unwashed, with original tags, packaging, and any free gifts
• No perfume, deodorant, smoke, pet hair, makeup stains
• Original receipt or order_number (e.g., DD-2025-XXXX)
• For wholesale: business name, tax ID verification, approval status active, group Bronze/Silver/Gold
• For defective: photo evidence within 48h of delivery

4. Non-Returnable Items

• Panties, thongs, lingerie sets if hygiene seal broken (for health)
• Swimwear if hygiene liner removed
• Sale, clearance, final sale, discounted with coupon >50% off (e.g., GOLD50)
• Gift cards, earrings (hygiene), custom outfit builder creations (outfits table)
• Products marked "Final Sale" in product page
• Wholesale orders that have been worn or washed

5. How to Initiate Return

1. Login → My Account → Orders → Select order → Request Return (or email hello@dripdivas.com with order_number, reason, photos)
2. We review within 24-48h, approve/reject, provide return label if approved (shipping cost may be deducted unless defective)
3. Pack securely, include return form, ship via carrier (DHL/UPS/USPS) with tracking
4. Once received and inspected (1-3 business days), refund processed

6. Refund Process

• Method: Original payment method PayPal (payments table transaction_id, paypal_order_id), or store credit if requested
• Timing: 5-10 business days after inspection, PayPal may take additional 3-5 days
• Amount: Product price (sale_price if applicable) minus shipping_cost (if not defective, unless free shipping threshold $100+), minus tax refunded proportionally (tax column in orders, tax_rates per state CA 8.82% etc.), discount refunded if coupon used (coupon_code, discount column)
• Tax: US state tax refunded based on shipping state rate, e.g., if CA 8.82% tax paid on $100, refund $8.82 tax if full return
• Wholesale: Refund to wholesale_price paid, not retail, may have restocking fee
• Partial Returns: If returning part of order, free shipping threshold recalculated, may lose free shipping if subtotal < $100 after return

7. Exchanges

We offer exchanges for size (sizes table XS-XXXL, 32A etc.) or color (colors table) if in stock, same price or price difference charged/refunded. Process same as return but select Exchange. Outfit builder items exchange individually.

8. Defective or Wrong Item

If defective (manufacturing defect, wrong size/color, damaged in shipping):

• Contact within 48h with photos, order_number, description
• We provide prepaid return label, no shipping cost deducted
• Refund full including shipping and tax, or replacement + free shipping
• For wholesale bulk, may provide partial refund or replacement for defective units only

9. Shipping Costs for Returns

• Customer fault (wrong size, changed mind): Customer pays return shipping, original shipping not refunded unless free shipping
• Our fault (defective, wrong item): We pay return shipping, refund original shipping + tax
• Wholesale: Customer pays return shipping unless our fault, may use FOB

10. International Returns

International orders (is_international shipping_methods): customer pays return shipping + customs duties, refund excludes original international shipping cost, may take longer 10-20 days.

11. How to Check Return Status

My Account → Orders → Order status: pending, paid, processing, packed, shipped, delivered, cancelled, refunded, on_hold. Return status emailed. Contact hello@dripdivas.com with order_number.

12. Contact

Email: hello@dripdivas.com
Website: dripdivas.com
Brand: Drip Divas - DD Crown Logo
Include: order_number, reason, photos, business name if wholesale

13. Legal

This policy is part of Terms & Conditions. We reserve right to refuse returns that don't meet conditions. Fraudulent returns may be banned. Wholesale subscriptions may be cancelled if abuse. Version tracked in Updates & Patches v1.2.3.